Every book that leaves Bredasdorp is hand-picked and packed by Joan herself. Because most of what she sells is second-hand and one-of-a-kind, this policy is a little different from a typical shop’s — please read it before you order.
Cancelling an order
If you change your mind, Joan is happy to cancel your order and refund you in full — as long as your payment has already cleared into her account and your order hasn’t been shipped yet. Card and EFT payments through PayFast can occasionally take a little while to reflect, so please get in touch as soon as possible after ordering if you’d like to cancel; once a book has been packed and handed to a courier, it can no longer be cancelled.
Returns
As a general policy, The Book Press does not accept returns once an order has been delivered. Second-hand books are sold as described, and postage on a small international order is often not worth reversing.
Exceptions
Joan will always sort out a special case. If any of the following happen, get in touch and she’ll arrange a replacement, store credit, or refund:
- The wrong book or item was sent
- Your order arrived damaged in transit
- The item’s condition was significantly different from what was described on the listing
Payments & refunds
Payments are processed securely through PayFast. Where a refund is due — whether for a cancelled order or one of the exceptions above — it will be issued back through PayFast to your original payment method. Please allow a few business days for it to reflect, depending on your bank.
Get in touch
For a cancellation, a return exception, or any question about an order, email Joan directly at joan@thebookpress.shop.